I work here and it's a great place to work. They're good to their employees and the people are a pleasure to work with.
I could not believe that I would not even get the courtesy of a phone call to ask if I was the same person who had been with Swiss Colony for 20 years. Not that I could understand anyone if they did call. Everyone I spoke with had such heavy accents, I could hardly understand them and they are not courteous in the least.
I am very disappointed in the overall quality and customer service. Swiss Colony is NOT what it used to be. I’ve been a customer with Swiss Colony for 20 years, but somehow, when I went to make an order online, it treated it as a new account. I didn’t happen to have my account number with me so only used the ez order number from the yearly catalogs which have been sent to me for years. To my surprise, I received a hard inquiry on my credit which of course, dropped my credit score.
My boyfriend sent me a gift from Swiss Colony that got destroyed in shipping by some rain. The customer service team took no time in taking my call and replacing the damaged products. They were very friendly and eager to help, even though I'm pretty sure the USPS is to blame for the ruined boxes. I definitely will be ordering from them in the future. Swiss Colony is a great company!
Its Great my order are on time
Had drop lot in 1 location and then you go to another to pickup your trailer. Our load was 3 hours past the appt time, it was a sealed trailer, but no load locks, and when we opened the trailer at the next stop, packages fell out.
Swiss Colony has lost another life long customer.
The reason the credit department gave me was that I hadn’t changed my information online. I've moved all over the country, ordering in each state, and this is the first time that has happened! Tell me HOW did I get a catalog sent to me, IN MY NAME, with my NEW address???
Swiss Colony is a US Bakery based in Monroe, Wisconsin. Swiss Colony is located at 1112 7th Ave, Monroe, WI 53566, USA.
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